At Romex Tours, we strive to provide exceptional travel experiences and customer service. This Refund & Returns Policy explains the conditions under which cancellations, refunds, and booking modifications may be requested for tours, transportation services, and other travel-related experiences booked through our website.
Tour and Service Cancellations
Customers may request a cancellation by contacting Romex Tours using the contact information provided below.
Cancellation eligibility and refund amounts may vary depending on the specific tour, activity, attraction ticket, transportation service, or third-party supplier involved.
Unless otherwise stated on the booking page:
Cancellations made more than 24 hours before the scheduled start time are generally eligible for a full refund.
Cancellations made within 24 hours of the scheduled start time may not be eligible for a refund.
No-shows and missed tours are generally non-refundable.
Certain tours, skip-the-line tickets, attraction passes, special events, and third-party services may have separate cancellation terms that will be clearly communicated during the booking process.
Refund Processing
When a refund is approved, it will be issued using the original payment method whenever possible.
Refund processing times may vary depending on your bank, credit card provider, or payment processor. Most refunds are processed within 5–10 business days, although some providers may require additional time.
Any transaction fees charged by payment processors may be non-refundable where permitted by law.
Booking Modifications
Customers may request changes to booking dates, participant information, or tour details by contacting us before the scheduled tour date.
While we will make reasonable efforts to accommodate changes, modifications are subject to availability and may result in additional charges.
Cancellations by Romex Tours
Romex Tours reserves the right to cancel, postpone, or modify tours due to circumstances beyond our control, including:
Severe weather conditions
Government restrictions
Attraction closures
Transportation disruptions
Safety concerns
Force majeure events
If Romex Tours cancels a tour and no suitable alternative can be provided, customers will generally be offered a full refund of the amount paid for the affected service.
Attraction Tickets and Third-Party Services
Many attraction tickets, museum admissions, skip-the-line passes, and third-party services are subject to the policies of the respective supplier.
In some cases, these services may be non-refundable once purchased. Any applicable restrictions will be displayed during the booking process.
Returns Policy
Because Romex Tours provides travel services, experiences, and digital reservations rather than physical products, there are generally no product returns.
Refund requests will be handled according to the cancellation and refund conditions described in this policy.
Exceptional Circumstances
Refund requests resulting from emergencies, medical situations, or other exceptional circumstances may be reviewed on a case-by-case basis. Supporting documentation may be required.
Approval of such requests is at the sole discretion of Romex Tours and any applicable third-party providers.
Contact Us
If you have questions regarding cancellations, refunds, or booking changes, please contact us:
