Effective Date: June 13, 2026

Welcome to Romex Tours. By accessing our website, booking a tour, or using any of our services, you agree to be bound by these Terms & Conditions. Please read them carefully before making a reservation or using our website.

About Romex Tours

Romex Tours is a Rome-based travel agency offering guided tours, private tours, transportation services, travel experiences, and related tourism services throughout Rome and Italy.

Acceptance of Terms

By using our website or booking any service with Romex Tours, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, you should not use our website or services.

Booking and Reservations

All bookings are subject to availability and confirmation.

When making a reservation, you agree to provide accurate and complete information. Romex Tours reserves the right to refuse or cancel bookings if inaccurate information is provided or if payment cannot be verified.

A booking is considered confirmed only after payment has been successfully received and a confirmation has been sent to you.

Pricing and Payments

All prices displayed on our website are listed in Euros (€) unless otherwise stated.

Prices may change without prior notice; however, confirmed bookings will not be affected by future price changes.

Payments may be processed through secure third-party payment providers. By making a payment, you agree to comply with the terms and policies of the applicable payment processor.

Cancellations and Refunds

Cancellation and refund eligibility may vary depending on the tour, activity, transportation service, or third-party supplier involved.

Unless otherwise stated on the booking page:

• Cancellations made more than 24 hours before the scheduled tour may be eligible for a full refund.
• Cancellations made within 24 hours of the scheduled start time may not be eligible for a refund.
• No-shows are generally non-refundable.

Certain tours, attraction tickets, skip-the-line tickets, and special events may have separate cancellation policies that will be communicated during booking.

Refund processing times may vary depending on your payment provider.

Changes to Tours and Services

Romex Tours reserves the right to modify, reschedule, substitute, or cancel tours due to circumstances beyond our control, including:

• Weather conditions
• Government restrictions
• Attraction closures
• Safety concerns
• Transportation disruptions
• Force majeure events

In such cases, we will make reasonable efforts to offer an alternative service, reschedule the booking, or provide a refund where applicable.

Customer Responsibilities

Customers are responsible for:

• Arriving at the designated meeting point on time
• Providing accurate booking information
• Following instructions from tour guides and staff
• Respecting local laws, regulations, and cultural sites
• Maintaining valid travel documents where required

Romex Tours is not responsible for missed tours caused by late arrival or failure to follow provided instructions.

Health and Safety

Participants are responsible for ensuring they are physically able to participate in booked activities.

Customers should inform Romex Tours of any relevant medical conditions, accessibility requirements, or special needs before the tour whenever possible.

Participation in tours and activities is at your own risk.

Third-Party Services

Some services offered by Romex Tours may involve third-party providers, including transportation companies, museums, attractions, hotels, or activity operators.

While we carefully select our partners, we are not responsible for acts, omissions, delays, service interruptions, or losses caused by third-party providers.

Intellectual Property

All content on this website, including text, graphics, logos, images, videos, designs, and branding, is the property of Romex Tours or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use website content without prior written permission.

Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to the website
• Interfere with website functionality or security
• Upload harmful software or malicious code
• Misrepresent your identity or booking information

Romex Tours reserves the right to restrict access to users who violate these terms.

Limitation of Liability

To the fullest extent permitted by law, Romex Tours shall not be liable for:

• Indirect or consequential damages
• Loss of income, profits, or business opportunities
• Personal belongings lost, stolen, or damaged during tours
• Delays caused by transportation providers or third parties
• Events beyond our reasonable control

Our total liability for any claim arising from our services shall not exceed the amount paid for the applicable booking.

Force Majeure

Romex Tours shall not be held responsible for delays, cancellations, or service interruptions caused by circumstances beyond our reasonable control, including natural disasters, strikes, pandemics, government actions, war, civil unrest, transportation failures, or other force majeure events.

Privacy

Your use of our website and services is also governed by our Privacy Policy. By using our website, you consent to the collection and use of information as described in that policy.

Changes to These Terms

We may update these Terms & Conditions from time to time. Updated versions will be posted on this page with a revised effective date.

Continued use of our website or services after updates are posted constitutes acceptance of the revised terms.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Italy, without regard to conflict of law principles.

Contact Information

Romex Tours

Email: info@romextours.com

Phone: +39 349 704 4491

Website: https://romextours.com/